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Terms & Conditions

Welcome to the Direct Carpet Centre terms and conditions for use.

These terms and conditions are applicable to the use of this Website. By accessing this Website and/or placing an order, you agree to be bound by the terms and conditions outlined below.

If you do not agree to be bound by these terms and conditions, you may not use or access this Website. Please review the terms and conditions before placing an order. If you have any questions regarding these terms and conditions, please contact our Customer Service team via email.

We have taken great care to ensure the accuracy and currency of the information and content on this website. However, we cannot be held responsible for any errors, omissions, or price changes. Availability of products is subject to change. The images on the website are for illustrative purposes only and provide a general guide to the product's appearance.

  1. Access

You are granted access to this Website in accordance with these Conditions, and any orders placed must strictly adhere to these Conditions.

  1. Registration

By registering as a customer, you confirm that the Personal Information provided is true, accurate, current, and complete. You agree to promptly notify us of any changes to the Personal Information. Impersonation or the use of false names is not allowed.

  1. Indemnity

You agree to fully indemnify, defend, and hold us, along with our officers, directors, employees, agents, and suppliers, harmless from any claims, liability, damages, losses, costs, and expenses arising from any breach of these Conditions by you or any other liabilities resulting from your use of this Website.

  1. Our Rights

We reserve the right to:

  • Modify or withdraw this Website (or any part thereof) with or without notice, and we shall not be liable for any such modifications or withdrawals.
  • Change the Conditions periodically. Your continued use of the Website following such changes constitutes your acceptance of the modified Conditions.

It is your responsibility to regularly check for any changes in the Conditions. If you do not agree with any modifications, you must immediately stop using the Website.

  1. Third Party Links

For added value to our Users, we may provide links to other websites or resources at your discretion. We are not responsible for the availability, privacy practices, content, or any damages arising from the use of external sites or resources linked from our Website.

  1. Consumer Contracts Regulations 2013

This legislation provides cancellation rights for online or phone purchases:

  • You can cancel within 14 days of receiving the goods or services.
  • Certain products, like personalized or perishable items, may not be eligible for return.
  • To cancel, provide clear details by email.

For further details on cancellation rights, please refer to our full policy.

  1. Description of Products

Each product is sold subject to its product description, which outlines specific conditions related to the product. We strive for accurate details, but information on the website may not always reflect real-time changes. Product prices are confirmed upon order acceptance.

  1. Order Errors

Notify us immediately of any errors in your order confirmation. Amendments are not guaranteed after tracking notification, and any changes may incur cancellation and return charges.

We reserve the right to refuse or cancel orders before completed delivery without incurring damages or costs.

  1. Delivery Times and Delivery Delays

Standard delivery times are specified for carpet and vinyl. Late deliveries due to third-party carriers are beyond our control, and we do not accept liability for associated time or economic losses.

Customers are responsible for providing accurate delivery addresses. Re-delivery charges apply for incorrect addresses.

Special instructions to carriers are non-guaranteed requests, handled at the carrier's discretion.

In rare cases of fraud risk or differing shipping and billing addresses, proof of address and ID may be requested.

  1. Your Delivery

Our standard delivery is a 1-man service, requiring assistance for unloading. Inform us of any access restrictions to avoid delivery issues.

Late evening deliveries may occur in high-demand situations. Please contact us if this poses an issue.

  1. Failed Deliveries

If a carrier cannot deliver, a charge applies for re-delivery. Refusals may incur return charges. Customers should ensure a suitable location for unloading within 15 minutes.

  1. Damages In Transit

We cannot accept liability for time or financial loss due to delivery issues. Damages should be reported within 48 hours, allowing inspection before additional services are booked.

  1. Your Acceptance of Material Supplied

Customers must inspect goods before installation. Once cut or installed, acceptance is assumed, and claims for issues are not entertained.

  1. Distance Selling Regulations 2000

Customized orders cannot be cancelled once cut or dispatched. Standard statutory rights apply for reported manufacturing flaws or damage within 7 days of delivery.

  1. Order Cancellations/Refused Deliveries

Cancellation policies and charges apply, including cutting fees for bespoke items. Customers are urged to notify us within 24 hours to avoid additional costs.

  1. Returns/Refunds

Returns within the statutory 14-day period are accepted if goods are unopened, unused, and in original packaging. Photo evidence is required for claims.

  1. Collection Charges

Collection charges may apply for returns, deducted from the refund. Charges depend on location and product weight. No charges for returns due to wrong or faulty orders.

  1. Cutting Fees

Cutting fees apply for cancelled orders after cutting begins, depending on the item's value.

  1. Intellectual Property and Right to Use

All material, including text and content on the website, is the intellectual property of Direct Carpet Centre. Use is permitted only as authorized by us or our licensors.

  1. Compliance with Law

The website must be used for lawful purposes in compliance with applicable laws.

  1. Limitation of Liability

We strive for accurate information on the website but make no warranties. We disclaim liability for any losses or damages, excluding liability for death or personal injury.

  1. Severance

If any part of the conditions is deemed unlawful or unenforceable, it will not affect the validity of the remaining provisions.

  1. Waiver

No waiver by us will be construed as a waiver of any succeeding breach of any provision.

  1. Survival

Each provision of the conditions survives independently, even if others are deemed unenforceable.

  1. Entire Agreement

These conditions constitute the entire agreement between you and Direct Carpet Centre. Changes must be in writing and signed by both parties.

  1. Law

The conditions are governed by the laws of England, and you submit to the exclusive jurisdiction of the English courts.

  1. Discount Codes

Two offers cannot be used simultaneously. Only one offer is valid at a time.

  1. Tolerances

In line with the British Standard, there is +/- 1.25% tolerance on all product measurements.